Shipping Information:
Most orders ship within 3 Business days (our 12 oz bottles of kombucha are made to order and take 10 business days to ship). Often times we ship sooner. Over 98% of our products ship from our location! Majority of orders are shipped UPS. However, sometimes we ship using alternative delivery methods(i.e. US Postal Priority Mail), to ensure a faster delivery time for you!

Some of the products we ship contain carbonated liquid and are packaged in glass. Please understand that there are extra costs associated with both fragile and heavy items. TO CALCULATE SHIPPING AND HANDLING COSTS PLEASE SELECT THE "APPLY" BUTTON NEXT TO THE SHIPPING INFORMATION DURING THE ONE PAGE CHECK OUT SCREEN.

Refunds, Exchanges and Cancellations Policies:
We want you to be tremendously happy before, during, and after you order from us, so please take the time to learn about our products and our ordering process BEFORE you place your order. ALL SALES ARE FINAL ONCE AN ORDER IS PLACED. If you need to change an order (adding products, changing shipping info, substituting products, etc.), we will attempt to accommodate but we can not make any guarantees once an order has been placed.

Satisfaction Guarantees:
All of our Premium Brewers are backed by a 60 Day, 137% Guarantee. Try the Continuous Brewing System for at least 30 days, this will give you and your body enough time to determine if kombucha home brewing is something that you would like to continue. If it is, then determine if our brewers are the best solution for you. If you do not absolutely love us for bringing this into your life, please return the kit to us, but keep your cultures and k-tea (over $50 value).

Refund Policy:
Please contact us using the same email that you used when placing your order. The easiest thing to do is to find the email we sent you confirming your order and simply reply to it. You must first obtain a Return Authorization Code (we like to learn from all of our customers, even the unsatisfied ones).

IMPORTANT: This RA# must clearly be written on the outside of the package. Returns that do not have a Return Authorization Code clearly written on the outside of their package, will not be issued a refund.

If you follow these simple steps, we will refund you your entire purchase price less shipping and handling, within 48 hours upon receipt.

Our Satisfaction Guarantees are exclusive to our Brewing Systems only and can not be applied to our other products.

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.getkombucha.com/info.html

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 10/4/11

http://www.getkombucha.com

This policy is powered by Free Privacy Policy and Rhino Support help desk system.

The Boring Legal Stuff
Please note that these are personal experiences and have not been evaluated by the Food and Drug Administration. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician. Consult with a health care professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.